Legal terms and privacy notices

When a respondent requests a call, browser call, or text chat, Betterstood processes contact details, campaign context, conversation transcript, recording metadata where recording is enabled, provider events, and model output needed to produce lead summaries and handoff notes. The respondent is told that the interaction is with an AI assistant.

Betterstood uses Telnyx for telephony/browser voice and OpenAI for language processing. Hosting, email, and notification providers may process service metadata. We do not use respondent data for credit approval, regulated decisions, official quotes, or binding offers.

Respondents must accept the terms and confirm they have read the applicable notices before Betterstood contacts them or starts a browser call or chat. The service collects information for the named campaign and shares outputs with the platform customer that configured the campaign. A respondent may withdraw optional consent or request access, deletion, or correction by writing to privacy@betterstood.com.

Scenario outputs are informational lead-intake materials only. They are not financial advice, loan approval, eligibility assessment, official rate calculation, vehicle availability confirmation, or binding commercial offer.

Platform customers and admins use Betterstood to configure campaigns, scenarios, fields, questions, follow-up policies, and respondent flows. As deployers under the EU AI Act, they are responsible for the intended purpose of each scenario, for having a valid legal basis for each campaign, for accurate landing copy, and for avoiding regulated decisions or sensitive-data probing unless a separate reviewed basis exists. Eigensource S.L. provides the platform; customers own scenario content and what their agent asks.

Customers must keep account credentials confidential, respect cross-organization access boundaries, and use Betterstood only for opt-in callbacks or respondent-initiated sessions. Cold outbound marketing is outside this MVP scope.

Free has no paid Checkout flow. Pro and Growth are monthly self-serve subscriptions processed by Stripe for the active organization. Scale is manual, invoice-led, and provisioned by Betterstood operators.

Included credits and purchased credit packs roll over unless a written customer agreement says otherwise. Extra credit packs, auto-replenish where enabled, and subscription changes take effect only after payment confirmation and ledger processing.

Prices may exclude taxes. Billing addresses, tax IDs, card details, invoices, refunds, cancellations, and payment-method changes are handled through Stripe or agreed manual Scale terms. Cancelling stops future subscription renewals but does not turn Betterstood outputs into financial proposals, approvals, official quotes, or binding offers.

Eigensource S.L. is controller for SaaS account data, authentication, organization membership, support, billing or billing preparation, product operations, security logs, and demo analytics. Account data may include name, email, organization, role, preferences, login metadata, support messages, and usage events.

Stripe may process billing contact details, tax information, payment metadata, invoice history, and subscription status for Pro and Growth self-serve billing. Betterstood stores only the Stripe customer/subscription references and billing state needed to operate the account.