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Use cases

Voice interviews for high-context customer moments.

Elicitra funziona meglio quando un form lungo perderebbe il bisogno reale e una chiamata manuale sarebbe troppo costosa da ripetere. Parti da uno scenario stretto, poi configura domande, campi di estrazione, scoring e follow-up per quel workflow.

Financial intake Personal loans and mortgagesCatalog-assisted sales Automotive recommendationEnergy upgrades Photovoltaic and energy qualificationGuided buying Complex shopping assistantsResearch and operations Customer intake and qualitative research

Financial intake

Personal loans and mortgages

Replace long lead forms with a short voice interview that clarifies why the request matters, how urgent it is, and what an authorized consultant should review next.

What the agent asks

  • Purpose and amount range
  • Timing and urgency
  • Concerns, friction, and consent

Structured outputs

  • Lead card JSON
  • Completeness and intent score
  • Sales handoff note with quotes

Follow-up actions

  • Schedule advisor follow-up
  • Send summary email
  • Retry if the caller is busy

Catalog-assisted sales

Automotive recommendation

Interview a buyer about real needs, search a catalog or knowledge base, and send both the customer and the sales team a qualified shortlist.

What the agent asks

  • Budget, usage, family needs, and timing
  • Vehicle type and must-have preferences
  • Trade-in or appointment readiness

Structured outputs

  • Buyer profile
  • Recommended cars with match reasons
  • Admin notification with lead value

Follow-up actions

  • Email a shortlist
  • Notify the dealership team
  • Book or request a test-drive slot

Energy upgrades

Photovoltaic and energy qualification

Collect context about a home, current energy setup, installation constraints, and upgrade interest before a technical advisor spends time on the lead.

What the agent asks

  • Property type and energy goals
  • Roof, pavement, or site constraints
  • Budget sensitivity and timeline

Structured outputs

  • Installation context
  • Missing field list
  • Advisor handoff with risk flags

Follow-up actions

  • Request photos or documents
  • Route to the right specialist
  • Schedule a consultation reminder

Guided buying

Complex shopping assistants

Help people choose high-consideration products or services, such as travel insurance, health cover, trips, or premium equipment.

What the agent asks

  • Use case and desired outcome
  • Constraints, priorities, and tradeoffs
  • Questions the buyer still has

Structured outputs

  • Preference map
  • Recommended next step
  • Source-backed rationale

Follow-up actions

  • Send a comparison summary
  • Open a support task
  • Follow up after a decision window

Research and operations

Customer intake and qualitative research

Turn surveys and appointment-prep forms into adaptive interviews that surface motivations, pain points, and operational context at higher depth.

What the agent asks

  • Current situation and pain points
  • Why now and what changed
  • What would make the interaction successful

Structured outputs

  • Research notes
  • Theme tags and quotes
  • Structured record for the next workflow

Follow-up actions

  • Add the record to a CRM
  • Send participant confirmation
  • Remind the owner to review

Builder first

Turn one form or call script into a reusable voice workflow.

Importa un form esistente, definisci la policy dell'intervista, collega il canale giusto e lascia che l'output guidi il prossimo passaggio operativo.

Open the builder page